Effective Date: [01-Jan-2025]

We aim to ensure 100% transparency and fairness in all financial transactions. Please review our refund policy carefully:

💰 Refunds for Game Entry:

• No refund will be issued once a user joins a game and the game begins.
• If a game is cancelled due to server error, or any verified technical issue on our end, the entry fee will be refunded automatically to the user’s wallet.
• In case of duplicate payment or incorrect deduction, users must raise a refund request within 24 hours of the transaction.

📝 Refund Request Procedure:

To request a refund, users should:

1. Email us at 📧 support@nouvellesrummy.online
2. Mention: Registered email ID, transaction ID, date, and reason for the refund.

Refund processing time: 5-7 working days
Refund mode: Credited back to the same wallet or payment method used.

🚫 No Refund Scenarios:

• Refunds will not be granted for losses during gameplay.
• Incomplete games due to user-side internet issues are not eligible for a refund.
• Suspended or banned accounts are not entitled to refunds.